MotherooHQ Store

Website: store.motheroohq.com

Last updated: 12 October 2026

At MotherooHQ Store, we provide digital homeschool unit studies, printable activities and educational resources for families. Our products are supplied electronically, including as PDF downloads; no physical item is shipped unless a product listing expressly states otherwise.

Change-of-Mind Purchases

We do not offer refunds, exchanges or cancellations solely because you change your mind after a digital purchase has been completed. This includes deciding you no longer need the resource or prefer a different product when the purchased resource matches its description and is not faulty.

Please review the product description, included content, file format and available preview before purchasing. A preview shows selected pages rather than the entire resource.

Your Consumer Rights

This policy does not exclude, restrict or replace your rights under the Australian Consumer Law or other applicable laws. A digital product is not automatically excluded from consumer protections because it has been downloaded or cannot be physically returned.

If a product is faulty, materially different from its description or otherwise fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy. The appropriate remedy depends on the nature and seriousness of the problem.

We will assess reported issues and provide the remedy required by applicable law. Technical assistance or a replacement file will not be imposed instead of a refund where you are legally entitled to choose a refund.

Download or File Problems

If your download link is missing, your file will not open, or you receive a corrupted or incorrect file, please contact us at hello[@]motheroohq.com.

Please provide your order number, if available, the email address used at checkout, and a brief description of the problem. We may request reasonable proof of purchase or further information to help assess the issue. Do not send passwords or complete payment-card details.

We can help check download access, resend an order email or supply a corrected file where appropriate. If payment is still pending, download access will be released after successful payment confirmation rather than simply after payment approval.

Subscriptions, If Offered

Purchases are one-off payments unless a product is expressly offered and selected as a subscription. Buying one unit-study week does not automatically subscribe you to later weeks.

If you have a subscription, you can cancel future renewals using the cancellation method supplied for that subscription or by contacting us before the next scheduled renewal. The subscription offer will explain the billing interval and what happens to access when it ends.

Cancellation does not normally result in a change-of-mind refund for completed billing periods. However, any refund or other remedy required by applicable law remains available. This policy does not permit us to retain payments for content we fail to supply where a refund or other remedy is required.

Approved Refunds

Where a refund is due, we will arrange it through the original payment method unless we agree otherwise with you. The payment provider may take additional time to show the funds in your account. We do not require you to accept store credit instead of a refund to which you are legally entitled.

Contact Us

MotherooHQ Store Email: hello[@]motheroohq.com

Please contact us if you have a question about this policy or need help with a purchase.