MotherooHQ Store Website: store.motheroohq.com Last updated: 12 October 2026
At MotherooHQ Store, we value your privacy and take reasonable steps to protect the personal information you provide. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website, purchase our digital products or contact us.
1. Information We Collect
Depending on how you interact with our store, we may collect:
•Contact and billing information: your name, email address, billing address and other contact details you provide during checkout or when contacting us.
•Order and transaction information: the products you purchase, order details, payment status and transaction references.
•Customer communications: enquiries, support requests, correspondence and communication preferences.
•Technical information: your IP address, browser type, device information and information about how you use our website.
•Download activity: information needed to provide and manage access to purchased digital products, which may include download requests and access logs.
Payments are handled by third-party payment providers, such as PayPal. We receive the transaction information needed to confirm payment and manage your order. You should also review your payment provider’s privacy policy to understand how it handles payment information.
Our store sells digital products. A shipping address is not ordinarily needed to deliver a digital download, although billing details may be required for payment processing or tax purposes.
2. How We Use Your Information
We use your information to:
•Process your purchases and confirm payment status.
•Provide access to purchased digital products, including sending order confirmations and download links by email after successful payment confirmation.
•Respond to enquiries and provide customer support.
•Maintain order records and manage download access.
•Improve our website functionality, customer experience and product offerings.
•Detect suspected fraud, prevent misuse and protect the security of our store.
•Meet applicable legal, tax and record-keeping requirements.
We may send marketing emails where you have opted in or where otherwise permitted by applicable law. You can unsubscribe from marketing emails at any time. Unsubscribing does not stop essential order, payment or download-access communications.
3. Sharing Your Information
MotherooHQ Store does not sell or rent your personal information.
We may share information with service providers where reasonably necessary to operate our store, including:
•Payment providers, such as PayPal, to process payments and confirm transactions.
•Website hosting, ecommerce and technical service providers to operate and secure the store.
•Email delivery providers to send order confirmations, download links and customer communications.
•Professional advisers or authorities where required by law or reasonably necessary to protect our legal rights.
Some service providers may process or store information outside Australia. Their handling of information is also subject to their own privacy policies and the laws applicable to them.
4. Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, alteration or disclosure.
However, no method of online transmission or electronic storage is completely secure. Please keep your account credentials, order details and download links secure, and contact us if you suspect unauthorised access to your information or purchases.
5. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support functions such as shopping sessions, checkout and security.
If we use analytics or other optional tracking technologies, they may help us understand website use and improve the customer experience. Where required by applicable law, we will seek consent before using non-essential technologies.
You can manage or block cookies through your browser settings. Blocking essential cookies may affect checkout or other store functions.
6. How Long We Keep Information
We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, including providing purchased downloads, responding to support requests and meeting legal, tax or record-keeping obligations.
When information is no longer needed, we take reasonable steps to delete it or de-identify it, subject to applicable requirements and backup-retention processes.
7. Your Rights and Choices
Depending on applicable law, you may be entitled to request access to or correction of your personal information, or ask us to delete information we no longer need.
You can also:
•Contact us to update your contact details.
•Unsubscribe from marketing emails using the unsubscribe link.
•Manage cookies through your browser settings.
•Raise a concern about how your personal information has been handled.
We may need to verify your identity before responding to a request. Some information may need to be retained to meet legal obligations, maintain transaction records or manage an ongoing matter. We will explain any relevant limitation when responding.
8. Children’s Privacy
Our products support children’s learning, but the store and purchasing process are intended for adults. We do not need children’s personal information to fulfil a digital-product order.
Please avoid including a child’s personal information in checkout details or support messages unless necessary for your enquiry. If you believe a child has provided personal information directly to us, please contact us so we can review the matter.
9. Third-Party Links
Our website may contain links to external websites or services. We are not responsible for their privacy practices. Please review the privacy policies of any third-party services you use, including payment providers.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The current version will be published on this page with an updated date. Where required, we will provide additional notice of significant changes.
11. Contact Us
If you have a question, a request concerning your personal information or a privacy complaint, please contact:
MotherooHQ Store Email: hello[@]motheroohq.com
Website: store.motheroohq.com
Please include enough information for us to understand your request, but do not send passwords, complete payment-card details or unnecessary sensitive information by email. We will review your request or concern and respond as appropriate.